![]() When the credit cards are repaid, we’ll close the account. If neither of these are the right options for you, we’ll help you find a different way.If their credit cards are covered by payment insurance, we can help you make a claim.Money in their current or savings accounts can be used to pay the balance.If the deceased person owed money on any credit cards, there are three things we can do: If the loan is covered by insurance, we’ll let you know how to make a claim. If a loan is in joint names, the other person named on the loan will need to continue with their monthly repayments. If a loan was in the deceased’s name only and there’s money in their bank accounts, we’ll go through the repayment options with you when you get in touch. Follow the steps outlined on our bereavement and investments page. We’ll take you through what to do with their investments. If you want to keep the property, we can arrange an appointment with a mortgage adviser to talk through your options.įind out more information on accounts and mortgages in our Bereavement guide (PDF, 3.3MB). However, interest will continue to be added to the mortgage, so you might want to set up payments to stop any arrears on the account. If the mortgage was just in the deceased’s name, we won't take any payments for the first three months after you've reported the death. If the mortgage is in joint names, we'll usually transfer it and the payments to the other person named on the account. If the account is in joint names, we’ll keep all regular payments as they are. You can use this list to contact the companies if you need to set any payments up again. If the account is only in their name, we’ll stop all payments and send you a full list of what’s been cancelled. We’ll always notify you if anything changes with the account. If you’re the surviving account holder, you can keep using the account as normal. Letters of administration (only in England, Wales, and Northern Ireland).Grant of probate (only in England, Wales, and Northern Ireland).Interim UK death certificate or coroners’ certificate.Use any of the following documents for proof of death: Local council rent card or tenancy agreement.UK valid photocard full or provisional driving licence.Northern Ireland Electoral Identity Card.At least one will need your address on it. If you don’t have an account with us, please bring two forms of ID. If you’re visiting the branch and you’re also a customer, please bring your debit card or one form of ID with you. There are options for you to choose from below. If you’re the next of kin, an executor of the will or the personal representative, when you come into branch to discuss their accounts, we’ll need to see proof of your identity and the proof of death. You can use a funeral director to manage things for you, or contact your local council to help with the arrangements. Don’t worry if there is no will in place you can still get in touch.ĥ. If the bank is named as the executor call us on 08 (or +44 1733 286 482 if calling from abroad). Lines are open every day 8am-8pm. The will tells you how the person wants their affairs, accounts and their funeral to be managed. You’ll be given a death certificate by the registrar. Or you can visit the government website for a helpful step-by-step guide.ģ. You can see which documents you need to register a death below. It’s best you do this within the first few days. Go to the Register Office that is local to the person who has died to register their death. This is what you’ll need to register the death.Ģ. You’ll be given a medical certificate by the hospital, GP or coroner.
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